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FAQs
Authenticity, pricing, delivery, and after-sales. Clear answers for shopping RealMins.
Are your watches authentic?
Yes. Every watch on RealMins is 100% original and authentic. We do not sell copies, replicas, or “inspired” pieces.
We stand behind authenticity with careful sourcing and customer-friendly after-sales. See Authenticity for more.
Why are your prices lower than retail?
Because RealMins is a trusted importer and distributor in Pakistan, not a multi-layer retail markup chain. Brand-new original watches reach you with leaner overhead and sharper pricing than typical boutique or showroom MSRP.
Some watches may not include an international manufacturer warranty; every purchase is backed by our RealMins seller warranty instead. See Warranty.
Do you sell only brand-new watches?
Yes. RealMins sells brand-new watches only. No pre-owned, refurbished, or “like new” stock.
Do you have a physical store or showroom?
No. RealMins is online only. We do not operate a walk-in store or showroom.
Staying online helps us keep costs down and pass better prices to you. Orders and support run through the website, WhatsApp, and email.
What is your delivery time and policy?
Free Pakistan-wide delivery on every watch order. Full details are on Shipping & delivery.
Typical timing: Karachi 1–3 working days; other cities 2–5 working days. Courier delays can occasionally push these windows.
You can track your order with your order number and checkout phone or email. No account login needed.
What is your return and exchange policy?
We offer a 7-day exchange window from delivery for manufacturing defects or technical faults. Watches must be unused, in original condition, with tags, accessories, and packaging.
Change of mind and minor cosmetic points already described on the product page are not covered.
Exchanges depend on stock. Full rules are on Returns & exchange.
Can I add gift wrap or a greeting card?
Yes. On any watch product page you can optionally add gift wrap (+₨200) and/or a greeting card (+₨200).
If you choose a greeting card, pick an occasion and optionally add a short message. Charges appear in your bag and at checkout with the watch.
What payment methods do you accept?
Cash on delivery (pay on arrival) is available at checkout for Pakistan orders, along with the other secure methods shown at checkout (such as card or local wallets when enabled). See Shipping & delivery for more.
You may get a short confirmation call or WhatsApp before dispatch.
What is your warranty policy?
Every watch includes a 1-year RealMins seller warranty from the delivery date.
It covers manufacturing defects under normal wear. See Warranty for what’s included and how to claim.
How do I contact you?
WhatsApp 0323 8038668 is fastest. Email hello@realmins.com for general questions, or support@realmins.com for after-sales. Or visit Contact.
We aim to reply the same day during daytime hours (Pakistan time).