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Returns & exchange
7-day exchange from delivery for manufacturing defects or technical faults, not for change of mind.
Eligibility
- Request within 7 days of delivery.
- Applies to manufacturing defects or technical faults only.
- Watch must be unused, with all original tags, accessories, manuals, and packaging.
- Change of mind, wrong size preference, or minor cosmetic points already described on the product page are not eligible.
How exchange works
- Contact support@realmins.com or WhatsApp 0323 8038668 with your order number and photos of the issue within the window.
- Exchanges depend on available stock. If an exchange isn’t available, we’ll discuss options with you.
- We’ll confirm whether return shipping is needed and who covers it before you send anything back.
- Ship only with a tracked courier once we approve the return. We can’t take responsibility for untracked parcels. Prefer Contact if you need help choosing a courier.